My personal experiences say that the best way to represent a disputant as his/her/its negotiator is to have them explain honestly what is the underlying factor which makes the argument persists. Sometimes the actual background of the existing dispute is not quite clear so as their negotiator we have to face a shocking fact from the other disputant that our client has done something that has not been explained to us.
Talk to them directly heart to heart and try to reveal the hidden agenda.
Talk to them directly heart to heart and try to reveal the hidden agenda.
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